Terms and Conditions Ecwon —
Complete Platform User Guide

By accessing, registering, or using any part of the ecwon platform — including the website, mobile app, and related services — you are deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you as the user and ecwon as the platform operator. If you do not agree with any part of these terms, you must stop using the ecwon platform immediately.

Ecwon reserves the right to modify, suspend, or terminate any part of its services without prior notice. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

To register and use the ecwon platform, you must meet the following eligibility requirements at all times:

• Aged 18 years and above at the date of registration.
• An individual (not a company, corporate entity, or automated bot).
• Not listed on any active gambling self-exclusion programme.
• Registering voluntarily and not under any form of coercion.
• Using the platform solely for personal entertainment purposes, not for commercial or fraudulent ends.

Ecwon also reserves the right to reject registration or suspend the account of any individual suspected of not meeting the above eligibility requirements without providing any explanation.

All information provided during registration must be accurate, complete, and up to date. ecwon applies a Know Your Customer (KYC) process as part of our commitment to platform security and anti-money laundering compliance.

Documents that may be requested during the KYC process include:

• Malaysian Identity Card (MyKad) — front and back.
• Valid passport (for non-citizens).
• Recent bank statement or utility bill as proof of address.
• Screenshot or proof of the payment method used.

Each user is only permitted to have one active account only. If a duplicate account is detected, ecwon reserves the right to close all associated accounts and forfeit any accumulated balances and winnings.

Ecwon accepts a variety of popular payment methods in Malaysia for members' convenience. All financial transactions are conducted through secure, encrypted channels.

Accepted Deposit Methods:

• DuitNow (instant transfer)
• FPX (all major Malaysian banks)
• Local e-wallets (Touch 'n Go eWallet, Boost, GrabPay)
• Visa and Mastercard

Deposit Requirements:

• Minimum deposit: RM 20 per transaction.
• Maximum deposit limits vary depending on the chosen payment method.
• Deposits must be made using a name that matches your ecwon account.
• Ecwon does not accept third-party deposits.

Withdrawal Requirements:

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals are processed within 15–30 minutes after approval.
• Your first withdrawal requires completed KYC verification.
• Funds may only be withdrawn to the same payment method used for the original deposit.

Ecwon offers a wide range of bonuses and promotions to both new and existing members. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

General Bonus Terms:

• Every bonus has a rollover (re-wagering) requirement that must be met before a withdrawal is permitted.
• Rollover requirements are typically between 20x to 35x bonus value, subject to the specific offer.
• Bonuses can only be credited to accounts that have completed email or phone number verification.
• Every promotion has a set validity period. Expired bonuses will not be extended.
• Ecwon reserves the right to void any bonus if there is evidence of abuse, including the use of multiple accounts or hedge betting.

Ecwon reserves the right to modify, suspend, or terminate any bonus program at any time without prior notice. Any changes will not affect bonuses that are already in an active and valid rollover process.

All games available on the ecwon platform operate according to rules set by licensed game providers and verified by independent regulatory bodies. ecwon does not modify or influence the outcome of any game.

Fair Play Principles:

• All slots and table games use a certified Random Number Generator (RNG).
• The RTP for each game can be checked on that game's information page.
• Live dealer games are operated by professional dealers in real time from licensed studios.

Prohibited Activities:

• Use of automated software, bots, or any tool that provides an unfair advantage.
• Hedge betting intended to guarantee profit without genuine risk.
• Collusion between players at the same table to manipulate game outcomes.
• Exploiting bugs or technical vulnerabilities in the platform for personal gain.

Securing your ecwon account is a shared responsibility between the platform and you as the user. ecwon employs 256-bit SSL encryption and advanced security monitoring systems to protect your data, but there are steps you must take on your own end.

• Use a unique, strong password (at least 8 characters, combining uppercase, lowercase, numbers, and symbols).
• Enable two-factor authentication (2FA) via your account security menu.
• Never share your login credentials with anyone, including family members.
• Always log out of your account when using a public or shared device.
• Regularly review your account login history through the security panel.

Ecwon will never ask for your password via email, live chat, or any other communication channel. If you receive such a request, it is a phishing attempt and should be reported to our security team immediately.

Ecwon takes member privacy very seriously. All personal information collected from you is used solely for platform operations, identity verification, and improving the user experience.

Data collected includes:

• Registration details (name, email, phone number, date of birth).
• Identity verification documents (KYC).
• Financial transaction data (deposits and withdrawals).
• Platform usage data (activity logs, game preferences).

Ecwon will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Data is only shared with service providers necessary for platform operations and with authorities when required by law.

For more information on how ecwon handles your personal data, please refer to our Privacy Policy our complete policy.

Ecwon is fully committed to responsible gaming practices. We believe that gambling should remain a form of entertainment and not a source of income or a means of resolving financial difficulties.

Available Responsible Gaming Tools:

• Daily/Weekly/Monthly Deposit Limit — set a limit on how much you can deposit within a given period.
• Loss Limit — limit the maximum amount you can lose within a set period.
• Wagering Limit — control the maximum bet amount per game session.
• Cool-Off Period — suspend access to your account for 24 hours up to 6 weeks.
• Self-Exclusion — close your account permanently or for an extended period.

Ecwon reserves the right to suspend, restrict, or close any member account, with or without prior notice, in the event of a breach of these terms and conditions or any activity deemed harmful to the platform or other users.

Reasons for account closure include but are not limited to:

• Confirmation that a member is under 18 years of age.
• Holding multiple accounts.
• Suspected fraud, money laundering, or other illegal activity.
• Use of automated software or bots.
• Threats, abusive language, or harassment directed at ecwon staff.
• Repeated violations of any game rules.

If your account is closed for legitimate reasons (not a violation), any remaining balance will be transferred to you within 5 business days after final identity verification is completed.

Ecwon provides this platform on an "as-is" basis and makes no guarantee that the service will be free from interruptions, technical errors, or unexpected data loss.

Ecwon will not be liable for:

• Financial losses resulting from game outcomes that do not go in your favor.
• Service disruptions caused by scheduled or unplanned system maintenance.
• Data loss caused by device failure or the user's internet connection.
• Indirect, incidental, or consequential losses related to use of the platform.

Ecwon reserves the right to amend, update, or replace any part of these Terms and Conditions at any time based on operational requirements, legal changes, or platform improvements.

For material or significant amendments, ecwon will provide at least 7 calendar days before amendments take effect via:

• In-platform notifications (pop-ups or banners at login).
• Email to the member's registered address.
• Announcements on the ecwon website homepage.

Continued use of the ecwon platform after an amendment's effective date constitutes full acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the new terms take effect.

This Terms and Conditions document was last updated on 1 January 2026. For any enquiries regarding these terms, please contact the ecwon support team via live chat on the platform or by email at [email protected].